App Ops Desk · Issue #40
Metrics that matter in the first week after ship
Dashboards expand to fill anxiety. After ship you need a short list that answers: are users broken, blocked, or leaving?
One action this week: Choose 4 metrics for the next release and write the “wake me up” threshold for each.
Core four
- Crash-free sessions vs previous version
- Activation / first critical action rate
- Purchase or trial start (if relevant)
- Support tickets per 1k sessions (or raw count if small)
Failure modes
- Watching downloads while checkout is broken
- No baseline from the prior version
- Alerting on noise with no owner
Bottom line
If a metric cannot change your next action, it is decoration.
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