App Ops Desk · Issue #42
One-person release roster for the indie on-call night
You are the release engineer and the support desk. A tiny roster prevents you from panic-fixing every ping at 1am.
One action this week: Write your personal release-night policy: response hours, who to escalate, and what kinds of issues can wait 24h.
Roster
Hours on watch: Signal channels (mail/slack): Response time promise: What I will fix immediately: What I will triage + reply: What waits until next day: If I am unavailable, users see:
Failure modes
- Replying to every 3-star review like a support ticket
- No explicit “we will fix by X” commitment
- Expecting to be on call forever as revenue grows
Bottom line
Boundaries are product features. Set them before users do.
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